Effective Date: 1st July 2025
This Privacy Policy explains how AluView (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit www.aluview.co.uk (the “Site”), submit a form, or interact with our services.
1. Who We Are
AluView is a UK-based aluminium glazing specialist providing high-performance doors, windows, and architectural solutions to residential, commercial, and trade clients.
For the purpose of the UK General Data Protection Regulation (UK GDPR), we are the “Data Controller” of your personal information.
2. Information We Collect
We collect personal information in the following ways:
a) Information You Provide
When you complete a contact form, request a quote, or subscribe to updates, we may collect:
- Name
- Email address
- Phone number
- Company name
- Project details or service interests
b) Information We Automatically Collect
When you visit our Site, we may collect certain information automatically through cookies and similar technologies, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referral source
This data is collected using:
- Google Analytics
- Meta (Facebook) Pixel
- Zoho Web Tools (including forms, visitor tracking, and CRM integration)
3. How We Use Your Information
We use your personal data to:
- Respond to your enquiries and provide services
- Personalise your experience on our website
- Analyse site traffic and user behaviour to improve functionality and content
- Run remarketing and targeted advertising campaigns
- Integrate with our internal systems (e.g., Zoho CRM) for lead and customer management
4. Cookies & Tracking Technologies
We use cookies and third-party tracking tools to improve your browsing experience and understand user behaviour. These include:
Google Analytics
Used to analyse website traffic and performance. IP anonymisation is enabled in accordance with GDPR compliance.
Meta Pixel
Used to track conversions and deliver personalised Facebook and Instagram ads.
Zoho Tools
We use Zoho forms and Zoho SalesIQ for visitor tracking and real-time website interaction, which may collect identifiable information depending on your actions.
You can manage or disable cookies via your browser settings or visit www.aboutcookies.org for more guidance.
5. Legal Basis for Processing
Under UK GDPR, we process your personal data under one or more of the following lawful bases:
- Consent – When you explicitly agree to data collection (e.g., form submissions)
- Legitimate Interest – For running and improving our website and marketing
- Contractual Obligation – When processing is necessary to deliver our services
6. How We Share Your Data
We never sell your data. We may share data with:
- Trusted third-party processors (Google, Meta, Zoho)
- Hosting and infrastructure providers
- Professional advisors or legal authorities if required to comply with law
All data shared is handled securely and only for the intended purpose.
7. Data Retention
We retain your personal data only as long as necessary for the purposes set out in this policy or to comply with legal, tax, or regulatory requirements.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct or update your information
- Request deletion of your data (“right to be forgotten”)
- Withdraw consent at any time
- Object to or restrict certain types of processing
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise any of your rights, contact us at support@aluview.co.uk.
9. Data Security
We take data protection seriously and implement technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, and disclosure.
10. International Data Transfers
Some of our third-party providers (e.g., Zoho, Google) may transfer data outside the UK/EEA. We ensure such transfers are compliant with applicable data protection laws, including the use of Standard Contractual Clauses (SCCs).
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be posted on this page with an updated effective date.
12. Contact Us
For any privacy-related queries or requests, please contact:
AluView
Unit 18b, Springvale Ind Est, Cwmbran NP44 5BA
Email: support@aluview.co.uk
Phone: 01633 547 879